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SHIPPING

 

Once the order is placed in our website or brand shops on the 3rd party platforms such as Amazon, eBay and Newegg will be promptly treated.

 

We may use Amazon FBA service, Newegg Shipping Service, UPS, FedEx, USPS in North America. For the buyers outside North America, we may use other shipping service providers to fulfill the orders.

 

To avoid any issues related to the order fulfillment, please make sure all the information you provide to complete the order is correct. In case there is any question or issue, we may contact you directly.

 

 

RETURNS

 

30-Day Money-Back Guarantee

You may return your undamaged product and packaging within 30 days of purchase to receive a full refund for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

Warranty for Quality-Related Issues

● Requests within country of purchase

We will take care of all quality-related issues with a replacement or full refund including any return shipping costs.

● Requests for orders shipped internationally

We will take care of all quality-related issues with a full refund including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of BESTTEN products is strictly prohibited.

FAQs:

1. What is covered by the warranty?

● Purchases from BESTTEN official website: www.ibestten.com

● Purchases directly from BESTTEN brand shops on Amazon, eBay, Newegg and others.

● Purchases within 12 months for non metal power strips (unless otherwise stated)

● Purchases within 36 months for metal power strips (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@ibestten.com

4. What is a valid proof of purchase?

● An Amazon order number or eBay username for a purchase made through BESTTEN brand shops

● A dated sales receipt from an authorized distributor that shows a description of the product along with its price

5. What if I don’t have any proof of purchase?

● If you made your purchase through BESTTEN website, we may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through an authorized distributor, you may contact the distributor to find out if they can provide a copy of your receipt.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

For more information, please contact us at support@ibestten.com